Service Level Agreement (SLA)

We are committed to providing the highest levels of performance and availability.

1. Uptime Guarantee We guarantee system availability of 99.9% per month.

2. Maintenance Periods Periodic maintenance is performed during low activity times, and we notify users 24 hours in advance.

3. Compensation In case availability drops below the guarantee, Pro plan subscribers are entitled to additional credit in their account.

4. Technical Support We commit to responding to high-priority support tickets in less than 24 hours.